Have an issue scanning

Please post any problems or comments related to Anvisoft program Anvi Smart Defender in this forum.

Have an issue scanning

Postby Wymorr » 2015-02-15 11:21

I just bought this program and installed it. Went to scan and the objects scanned, threats found, etc. all stay at zero but the duration goes up. got to about 20 minutes in and decided to make this post. I tried reinstalling twice. Still wont work.

version 2.4

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Joined: 2015-02-15 11:18

Re: Have an issue scanning

Postby Ivy » 2015-02-24 21:53

Hi and welcome to Anvisoft forum.

I apologize for any problem caused to you. The program may stuck at some files or registry. Could you please send us the log file and we will check the problem?

To get the log file, please open the program, at the top right corner of the program, please click on the drop-down menu, and then select the log, export the latest log and send to us.

Thanks a lot.
Anvisoft--A leading Internet security solutions provider
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