How do I recover or restore a quarantine file? please

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How do I recover or restore a quarantine file? please

Postby yv8ad » 2014-08-02 11:01


I installed Anvismart defender 2.2....made scan..and some files went to quaratine .....after to run a software a file cant be find to run properly.

I opened the quarantine log ad selected the file to be restored but nothing hapen...the file still be in Quarantine.

Can anyone help me?
Thanks in advance..73s de Rei YV8AD
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Re: How do I recover or restore a quarantine file? please

Postby Frances » 2014-08-03 22:00

Hi, usually the restored file will not be in Quarantine even the restore operation is failed. Please try these troubleshooting methods below:

1 Try to restart your ASD as administrator, an then restore you file again;

2 Try to restore you file under Safe Mode;

3 If both of the two methods are failed, could you please go to ASD LOG center, export the log(the operation about you restore or quaratine the related files), and send to us?

It is more better you tell us the name of your software you installed and wanted to restore, and the download links. So we can analyze them and try our best to figure it out what happened.
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Re: How do I recover or restore a quarantine file? please

Postby mahdeen » 2014-09-19 5:47

I found them, thanks! This is great work, and will save me a lot of effort. :)
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Re: How do I recover or restore a quarantine file? please

Postby Frances » 2014-09-20 21:24

Very glad your problem solved, mahdeen.
:D
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Re: How do I recover or restore a quarantine file? please

Postby ConnieKeefe » 2015-01-03 2:27

Hi Gunhawk,

Sincerely apologize for the inconveniences.

When you scan your PC with ASD, it crashed or stucked? Could you please send me a screenshot of your situation? And what type of computer system you are using? Please give me more information.

Thanks for your feedback anyway.
http://allmobilespec.com/
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Re: How do I recover or restore a quarantine file? please

Postby Ivy » 2015-01-04 2:51

ConnieKeefe wrote:Hi Gunhawk,

Sincerely apologize for the inconveniences.

When you scan your PC with ASD, it crashed or stucked? Could you please send me a screenshot of your situation? And what type of computer system you are using? Please give me more information.

Thanks for your feedback anyway.



The problem is solved, so I will close the topic.
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