85 Yr old got scamed.

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85 Yr old got scamed.

Postby dfike » 2015-05-20 15:40

Go the call. Went along ( I'm 85 and not very computer literate) Got in trouble. Windows, Vista Lap Top. Can only get to Windows Error Recovery Screen. Will not go to windows. Can also get to the Advanced Boot Option Screen by pressing the F8 key. I can not get to Safe Mode from there either. Have Disc to reload but, cannot get to the place to wipe clean, and reload my Vista program. Need Help!

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Joined: 2015-05-20 14:44

Re: 85 Yr old got scamed.

Postby Ivy » 2015-05-20 20:51

Hello Dfike,

I am sorry that I am not sure how I can help you with your issue. You can learn information from the Microsoft support.

Some possible solutions from MS Support
Method 1:
Check if you are able to boot your computer to ‘Safe Mode’. Here are the steps to boot the computer to ‘Safe Mode’:
Follow the below steps to boot the computer to ‘Safe Mode’:
a. Restart your computer if it is powered on.
b. Tap the F8 key after your computer initially powers on.
c. Once you see the Advanced Boot Options menu you can stop tapping.
d. Use the up/down arrow keys to highlight your selection.
e. Select Safe Mode with Networking and press Enter.
f. Logon to your computer using an account with Administrator privileges.
Link you may refer to: http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Method 2:
Use the System recovery options if you have a Windows Vista disc.
a. Insert the Windows Vista DVD in the DVD drive, and then restart your computer from the DVD.
Note: when you receive the prompt Press any Key to boot from the CD or DVD, press any key on the keyboard to restart your computer by using the Windows Vista DVD.
b. Select your language setting, and then click Next.
c. Select Repair your computer.
d. Select the Windows Vista installation to be repaired, and then click Next.
e. Under System Recovery Options, select Startup Repair, and then press ENTER.
Note: If the repair process detects a problem when it starts Windows Vista, it will run Startup Repair to automatically fix the problems. If this occurs, click Cancel, and then click View Advanced Options for system recovery and support.
f. Click Finish when the Startup Repair has finished.
g. Under System Recovery Options, click Restart.
You can refer the below article for more information:
You can also refer the below article that will give you information on different ‘system recovery options’ that will help you fix this issue:
I suggest that you use the System Restore option to restore your computer to the point when it was working fine.

Method 3:
a. Boot through the Vista Recovery Disk
b. Repair your computer and select ‘Command prompt’:
c. It will take you to the location
x:\Sources (assuming windows drive is C: in WinRE)
d. Type c: and press enten, it will display as c:\
e. Type the following commands:
Type cd windows
Type cd system32
Type rename msimg32.dll msimg32.bak
(assuming dvd drive is D: in WinRE)
Type d (Or replace it with the appropriate drive letter).
Type cd windows
Type cd system32
Type copy AUDIOSES.DLL c:\windows\system32
Type exit
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Re: 85 Yr old got scamed.

Postby dfike » 2015-05-21 21:50

Thank you very much for your reply! I tried, and nothing changed. I still can only get to the two screens. Alas, they really got me this time. will see if Microsoft Support can help. Appreciate your effort! Dfike

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Joined: 2015-05-20 14:44

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