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Re: How to Report a False Positive

PostPosted: 2012-08-26 22:06
by Ivy
crownSTART wrote:File never Detected : SARDU_2.0.4.1.zip
SHA256: b76ce1aedd617a6d5339874e1692733487d029a962c082de22f71f5bca18ff64

https://www.virustotal.com/file/b76ce1aedd617a6d5339874e1692733487d029a962c082de22f71f5bca18ff64/analysis/1345974703/

Detected 2/40 /Win32.TRExpl.IMG.Wmf / Exploit.IMG-WMF.cq



Please also provide us the detection information. Thanks so much for taking time reporting the issue to us.

Re: How to Report a False Positive

PostPosted: 2012-08-27 1:08
by Ivy
Hello,
Have you ever updated the database to the latest version?
It should be 1.04.0009 now.
Please update the program with the latest database.

Re: How to Report a False Positive

PostPosted: 2012-08-31 15:45
by Kevin Chih-Tao Chang
https://www.virustotal.com/file/44a8444bfa7fe876326d7d1064b4890a03b7a59c0a55528167cf531d1f58ea14/analysis/1346445527/
File name: GoogleUpdateSetup.exe
Detection ratio: 1 / 41

Type:339167 Name:Packed.Win32/TDSS

Re: How to Report a False Positive

PostPosted: 2012-08-31 15:50
by Kevin Chih-Tao Chang
https://www.virustotal.com/file/55521a01a4f269bf97af53b747437b296814320b0fc93f54cb2183fe7e11da0c/analysis/1346446165/

SHA256: 55521a01a4f269bf97af53b747437b296814320b0fc93f54cb2183fe7e11da0c
File name: setloadorder.exe
Detection ratio: 0 / 42

Type:269136 Name:BDS/Poison.M

Re: How to Report a False Positive

PostPosted: 2012-08-31 15:52
by Kevin Chih-Tao Chang
https://www.virustotal.com/file/162273506958159c126391f038e195b7acd83eff37dd21e8f92fe2f3d2c85001/analysis/1346446272/

SHA256: 162273506958159c126391f038e195b7acd83eff37dd21e8f92fe2f3d2c85001
File name: Uninstall.exe
Detection ratio: 1 / 42

Type:267129 Name:W32/Sality.Y

Re: How to Report a False Positive

PostPosted: 2012-08-31 15:53
by Kevin Chih-Tao Chang
https://www.virustotal.com/file/117c908bc2fa86547d1730710446e358a6c569f36436c840cddecd75c0317248/analysis/1346446339/

SHA256: 117c908bc2fa86547d1730710446e358a6c569f36436c840cddecd75c0317248
File name: rtkhdaud.dat
Detection ratio: 0 / 42

Type:66164 Name:Trojan.Win32/Agent

Re: How to Report a False Positive

PostPosted: 2012-08-31 15:55
by Kevin Chih-Tao Chang
https://www.virustotal.com/file/ddc875b402aba0f0ac9b2e0fb443232f007e987cb9d238c8e623737c0a1ee46f/analysis/1346446434/

SHA256: ddc875b402aba0f0ac9b2e0fb443232f007e987cb9d238c8e623737c0a1ee46f
File name: RtHdatEx.dat
Detection ratio: 0 / 41

Type:66164 Name:Trojan.Win32/Agent

Re: How to Report a False Positive

PostPosted: 2012-08-31 15:56
by Kevin Chih-Tao Chang
https://www.virustotal.com/file/7c6daca1e4b6fa3ecba76d4f660b352931c7aa0e94cbb84032888edd71b17bc0/analysis/1346446451/

SHA256: 7c6daca1e4b6fa3ecba76d4f660b352931c7aa0e94cbb84032888edd71b17bc0
File name: RTConvEQ.dat
Detection ratio: 0 / 41

Type:66164 Name:Trojan.Win32/Agent

Re: How to Report a False Positive

PostPosted: 2012-09-01 20:38
by Ivy
Hello,
Hello,
Thanks for reporting the false postive. We will check and investigate the problem as soon as possible.
Should you have any problem regarding Anvisoft programs, please feel free to post here.

Re: How to Report a False Positive

PostPosted: 2012-09-02 22:11
by Ivy
Hello Kevin,
Thanks for reporting the false positive here. We investigate the detection types and confirmed them are false positive.
They will be fixed in todays' update.
Once again, thanks for your information. We appreciate your support. :)