How to Remove White Screen Virus (Ransomware Removal Guide)

This section is committed to offer guide on how to remove ransomware Trojan virus.

How to Remove White Screen Virus (Ransomware Removal Guide)

Postby Sophia » 2013-05-09 1:41


A white screen virus appear on your computer to lock up your computer OS? Read more in this post to find the solution.

What is White Screen virus?

White Screen virus is actually a ransomware infection that is considered as an annoying program by users. It has recently started scaring many computer users. Basically, it’s a huge white screen that appears on your computer out of the blue and from nowhere and blocks all your programs. In fact, if you met this White Screen virus on your computer, that is to say that your system has been infected with one of ransomware Trojans, but for some reasons they do not work properly or do not work at all. You may have already heard about a bunch of FBI related ransomware programs that locks up computer OS, claiming the users have violated some certain law. Some popular ones are FBI MoneyPak virus, United Kingdom Police virus, The Cheshire Police Authority virus, Policia Federal Mexico Virus and many more. Bear in mind, these programs just attempt to trick you into paying a fine for certain law violations and swindle money.

Whatsoever, the authorities' logos such scams carry are totally illegal. Of course, the authories as it claims have nothing to do with the scam or the message it displayed. So the experts and the Police have done some work to prevent such scams. So it is pretty normal that servers operating these ransomware programs are either closed by police or they are placed somewhere else. For this reason some of the ransowmare may not operate properly and computers that have been targeted, display a White Screen instead of a regular fake message that FBI related ransomware do.

If your computer has been locked up and you are totally blocked from any use of your programs, it is very likely that White Screen virus is the reason for that. Then you have to remove this white screen virus upon sight. To terminate this virus infection, follow below removal guide.

If any question, please feel free to get in touch.


_______________________________________________________________________
How to Remove White Screen Virus (Ransomware Removal Guide)

Note! This tutorial is effective for all GreenDot MoneyPak, Ukash, CashU and Paysafecard ransomware.

There are several ways to get rid of such Ukash ransomware depending on the specific situation of infection. If the computer can still boot into safe mode, please follow the Option 1 removal steps to go. If the computer is completely blocked from anything, including safe mode running, then bet on Option 2 removal steps to go.


Removal Option 1-Safe Mode with Command Prompt Restore

    Step 1> Launch your PC into Safe Mode with Command Prompt. During the start, keep pressing F8 key till the Advanced Windows Options Menu shows up and then use the arrow key on the keyboard to highlight the Safe Mode with Command Prompt option and then press Enter. See detailed instructions on how to boot Windows to Safe Mode

    Image

    Note: make sure you login your computer with administrative privileges. (login as admin)

    Step 2> Once the Command Prompt appears you only have few seconds to type “explorer” and hit Enter. If you fail to do so within 2-3 seconds, the ransomware virus will not allow you to type anymore.

    Image

    Step 3> Once Windows Explorer shows up browse to:

    Win XP: C:\windows\system32\restore\rstrui.exe and press Enter
    Win Vista/Seven: C:\windows\system32\rstrui.exe and press Enter

    Image

    Step 4> Follow all steps to restore or recover your computer system to an earlier time and date (restore point), before infection.

    Image

    Step 5> Download, install, update and runAnvi Smart Defender(http://www.anvisoft.com/software/asd/. Remove all threats detected and reboot your PC.

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Removal Option 2 Using Anvi Rescue Disk to Remove the Ransomware and Repair the Infected Computer


Chances are your PC is heavily infected by this ransomware that it is blocked from safe mode running as well. If such is the case, the removal may be a little bit complex and here we use Anvi Rescue Rescue Disk to demonstrate the removal steps and good luck to you. If any question in the process, just let us know.


Also below is a video of ransomware removal using Anvi Rescue Disk for reference.




    Step 1> Download the Anvi Rescue Disk isoimage file Rescue.iso and the USB disk production tool BootUsb.exe from Anvisoft official site.


    Direct download link: http://download.anvisoft.com/software/rescuedisk.zip


    Please kindly note that Rescue.iso is a large file download; please be patient while it downloads.


    Step 2> Record Anvi Rescue Disk iso image to USB drive. You can also record the iso image to a CD/DVD. We will introduce the steps to record iso image to a CD/DVD in following guide.


    Connect USB to computer. You’d better backup your important data and format your USB drive before use it to record the iso image.

    Locate your download folder and double-clicking on BootUsb.exe to start it. And then click “Choose File” button to browser into your download folder and select Rescue.iso file as your source file.

    Image


    Select the path of USB drive, such as Drive H:

    Click “Start Burning” to start the burn of USB Rescue Disk boot drive.

    Please close BootUsb.exe tool after you successfully burn the file to USB drive when you get following message.


    Image

    Now, you have bootable Anvi Rescue Disk to repair your computer.


    Alternative Option

    You can also record Anvi Rescue Disk iso image to a DV/DVD. Any CD/DVD record software is fine for burn iso image. If you don’t have any, you can download and install Nero Burning ROM and ImgBurn. Here we will use Nero Burning ROM for demonstration purpose.

    Please open and start Nero Burning ROM and select Burn Image from the drop-down menu of the Recorder.


    Image

    Locate your download folder and select Rescue.iso file as your source file and then click Open button.


    Image


    Click Burn button to start record the iso image. After a few minutes, you will have a bootable Anvi Rescue Disk to repair your computer.


    Image


    Step 3>Restart your computer and configure your computer to boot from USB drive/DV/DVD that recorded Anvi Rescue Disk. Basically , you can use F8 to load USB boot menu.

    For different motherboard, you may need to use the Delete or F2, F11 keys, to load the BIOS menu. Normally, the information how to enter the BIOS menu is displayed on the screen at the start of the OS boot.


    Image

    The keys F1, F8, F10, F12 might be used for some motherboards, as well as the following key
    combinations:

    • Ctrl+Esc
    • Ctrl+Ins
    • Ctrl+Alt
    • Ctrl+Alt+Esc
    • Ctrl+Alt+Enter
    • Ctrl+Alt+Del
    • Ctrl+Alt+Ins
    • Ctrl+Alt+S


    If you can enter Boot Menu directly then simply select your CD/DVD-ROM as your 1st boot device.

    If you can't enter Boot Menu directly then simply use Delete key to enter BIOS menu. Select Boot from the main BIOS menu and then select Boot Device Priority. After that, set USB drive or CD/DVD-ROM as your 1st Boot Device. Save changes and exist BIOS menu.


    Step 4> After that let's boot your computer from Anvi Rescue Disk.

    Restart your computer. After restart, a message will appear on the screen: press any key to enter the menu. So, press Enter or any other key to load the Anvi Rescue Disk

    please selected your preferred language and press Enter to continue.



    Image

    Step 5>Now you are in the mini Operating system, please double click Rescue tool to start Anvi Rescue disk.


    Image

    Step 6> Make sure that your computer is connected to network connection before you run a scan on your computer. If you fail to connect your computer to Internet, please check the tutorial on network configuration in this article: Remove Ransomware using Anvi Rescue Disk-Network Troubleshooting Tips

    Image


    Step 7> Please run a full scan by clicking the “Scan Computer” button in the middle of the program to detect and kill the PC lockup virus.


    Image

    Step 8> Clicking “Fix Now” to Remove the detected threat by Anvi Rescue Disk.

    Image

    Step 9> Switch to Repair tab. Scan and fix the registry error with the “Repair” module of Anvi Rescue
    Disk.

    Image

    Important Notice: You must repair the registry error after kill the virus. You are probably disabled to boot your Windows without fixing registry damaged by the virus.


    Step10> Now your computer should be clean and rescued from the virus infection. Please restart your computer into the normal Windows mode.

    Please note, some ransomware infection variant is seriously persistent, so you are highly recommended to download the antimalware Anvi Smart Defender in the rescue disk menu when the scan and repair is finished just as shown in below picture:

    Image

    In the prompt window, click Yes button to download and install the antimalware Anvi Smart Defender and perform a full scan to ensure all possible files of the infection is removed.

    If any questions, please feel free to contact us for help.

    To prevent the computer from infecting by such ransomware or related Trojans, please ensure you get proper protection on your computer and you may just keep the Anvi Smart Defender for this. Safe and direct download link: http://www.anvisoft.com/software/asd/

Recommended: It is necessary to clean up system files after virus removal in order to return a well-running computer OS. As for such, you can take all advantages of the system cleaner/optimizer Cloud System Booster, in order to ensure all invalid registry entires or leftovers of the infection are removed. A nice try of Cloud System Booster with the safely direct download it here: www.anvisoft.com/software/csb/


__________________________________________________________

Protect Your Computer from Ransomware Attacks

You can keep the Anvi Smart Defender onto your computer for better PC protection online. The Online Cloud Database and self-developed smart engine intergrated in this antimalware enables you nice solution to supplement your installed antivirus program and enhance the pc protection.

Furthermore, as you know that many pop up ads and malicious websites are often used by cyber crooks to distrute trojans and other malware to infect computer systems for scams.Then, the Anvi Smart Defender hereof is integrated with a paid version of Anvi Ad Blocker, which is free available in the paid version of the Anvi Smart Defender, as a practical solution to malware prevent and a nimble tool to enable an easy furing without ads. Learn more about Anvi Ad Blocker.

        Image

Anvi Ad Blocker is able to better protect the computer from various malware infections distributed via pop ups or malicious websites. Furthermore, it can even speed up the loading page when you are surfing online by filtering the needless ads.But it now.

Basically, you are supposed to turn on the security settings of your web browsers in order to better secure your online activities. See detailed instructions to turn on security features of IE, Firefox and Google Chrome.

Also, you should always take proper caution when sufing online.

Good luck and be safe online.
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Re: How to Remove White Screen Virus (Ransomware Removal Guide)

Postby Alejandro Hurtado » 2013-05-14 18:49

Hey Sophia,

I've gotten as far as booting from my USB and opening Anvi Rescue Disk but I can't scan. It says, "Failed to Connect Cloud Server". I'm connected to the Internet since I'm on the infected PC right now typing this up.

Any idea how why I can't connect to the server?
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Re: How to Remove White Screen Virus (Ransomware Removal Guide)

Postby Ivy » 2013-05-14 20:33

Hi and welcome to Anvisoft forum. I apologize if there is any problem.

Could you please try following steps to connect to Internet by using PPPOE(xDSL) Dial:

1. Please open Network program on the Anvi Rescue Disk desktop.

2. Switch to DSL tab to configue your network.

3. In the page of DSL configuration, please enter a Connection Name, such as DSL connection 1, (you can enter whatever name you like).

4. Select the option "Connect automatically", and then enter your Username and password.

5. At last, click Save to confirm your configuration.

If any problem, please feel free to contact us.

Thanks a lot for your support.

Best wishes,
Ivy
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Re: How to Remove White Screen Virus (Ransomware Removal Guide)

Postby Ivy » 2013-05-15 3:27

Hello,

I apologize for the problem again. We analysize and run the program Anvi Resuce Disk.

The sever is unstable. We already restarted it and the problem gets fixed.

Please try to boot into Rescue Disk menu and the cloud server will be connected automatically.

If any problem, please feel free to contact us.

Thanks a lot for your support.

Best wishes,
Ivy
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Re: How to Remove White Screen Virus (Ransomware Removal Guide)

Postby Alejandro Hurtado » 2013-05-15 18:03

Worked like a charm, thanks Ivy!

Scanning now hope it gets rid of that damn ransomware! :D
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Need some help.

Postby Nate Cooper » 2013-06-18 1:41

Okay so I got the virus so I am running Rescue Disk, However, anytime I get about 6000 files in on the full system scan it drops connection and says can't access the cloud. I'm hard wired in so my connection is great. Is there anything that can be done to fix this?
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Re: Need some help.

Postby Ivy » 2013-06-18 4:55

Nate Cooper wrote:Okay so I got the virus so I am running Rescue Disk, However, anytime I get about 6000 files in on the full system scan it drops connection and says can't access the cloud. I'm hard wired in so my connection is great. Is there anything that can be done to fix this?


Hi and welcome to Anvisoft forum. We apologize if there is any problem.

Could you please try following steps to connect to Internet by using PPPOE(xDSL) Dial:

1. Please open Network program on the Anvi Rescue Disk desktop.

2. Switch to DSL tab to configue your network.

3. In the page of DSL configuration, please enter a Connection Name, such as DSL connection 1, (you can enter whatever name you like).

4. Select the option "Connect automatically", and then enter your Username and password.

5. At last, click Save to confirm your configuration.

If any problem, please let us know.
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Re: Need Some Help (Having the Same Problem as Nate)

Postby mat.sarah.begley@gmail.com » 2013-08-07 14:06

I am having the same problem as Mr. Cooper described, that is I begin to run a scan and then am suddenly "unconnected" from the cloud. I have tried to connect to the internet using the DSL option, however my wired connection does not require a username or password (Time Warner Cable internet), so I am not sure what to do.

(If this is a silly question, please forgive me, as I am trying to relearn all the tech things that I forgot from college.)

Help me!

- Sarah
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Re: Need Some Help (Having the Same Problem as Nate)

Postby Ivy » 2013-08-07 22:20

mat.sarah.begley@gmail.com wrote:I am having the same problem as Mr. Cooper described, that is I begin to run a scan and then am suddenly "unconnected" from the cloud. I have tried to connect to the internet using the DSL option, however my wired connection does not require a username or password (Time Warner Cable internet), so I am not sure what to do.

(If this is a silly question, please forgive me, as I am trying to relearn all the tech things that I forgot from college.)

Help me!

- Sarah


Hi Sarah,

I am really sorry for the problem. As more and more users report the same problem, I already submit the problem to Anvi Rescue Disk development and analysis team for further investigation. Hope they can troubleshoot and fix the problem as soon as possible.

If you are in urgent to repair the lock screen virus, I highly recommend you use alternative rescue disk to repair your problem.

I would like to recommend you use Kaspersky rescue disk to kill the ransomware virus and unlock your computer.

To get the rescue disk file, please go to link below and download the latest version of rescue disk 10 to recover your computer.

http://support.kaspersky.com/viruses/rescuedisk#downloads

The usage of Kapersky rescue disk is similar to Anvi Rescue disk. Please have a try.
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Re: How to Remove White Screen Virus (Ransomware Removal Guide)

Postby thomasvandyke » 2014-02-10 5:01

White Screen is not simple error , its very complicated and complex error that direct affects your PC performance and destroy it badly. Don't take it light.
As per me, you have go for any good tech support service that help you to get rid of this problem. If you want , i like to suggest you one very good and effective Tech Service that really help me out in these kind of situation. Its name is click4support. Its very affordable and effective. :D
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