Below are some real cases from real users.
About an hour ago, my sister received a phone call from a man saying he supposedly worked at Microsoft saying that her PC was infected with malicious software and that they had been receiving warning signals, so they decided to make a call. They asked her to look at Event Viewer through the 'Run' option and to tell her how many errors and warning messages she saw. Through the 'Run' option they told her to type "cmd" and then in the black window told her to type "dir\s" and then it did ran a scan. At the bottom of the scan it said her windows license had expired and that she needed to renew it.
Then they asked for remote access of her computer and asked her to download a program called TeamViewer. Afterwards, they directed her to a Western Union website and asked her to fill out a form and she filled out her full name, address, phone number and state. They told her for the price of 10$ she would have life time support for her computer. While following the man's instruction, she grew suspicious and asked me to Google if Microsoft made calls to alert people that their computer was infected with a virus. After hearing of these scams, she quickly closed the web browser before finishing the form and giving out any credit card information and turned off her computer.
This all sounded like a scam to me but the question is what do we do and what steps can she take from here to protect her PC and information?
Receieved a scam call and they connected to the computer, how can I make sure it's clean?
My brother received a phone call claiming to be microsoft support (he had just gotten a new computer windows 7 64 bit). They had him open a remote session and got into his system and opened files then asked him for $150 to support him. He called me and I got him to disconnect. He uses Security Essentials and I saw today that it had captured the name www.ammyy.com in history. What should I do to make sure his system is clean? I log in remotely to his system?
Well, as a pc online security solutions provider, we Anvisoft expert team advise users never trust such phone calls that ask for a remote access to your computer, any other person you are not familiar with to remotely access to your computer system with any excuse. If you really worries that your computer system is very likely to get infected with malware or some risky infections, your first choice to make it clear is to use a reliable security tool like antimalware or antivirus to perform a full scan on your computer system and make sure the computer is clean. If you do unfortunately encounter some hard to handle computer issues that standard tool is invalid, look for help in some professional or dedicated forums like why you are here now.
My answer to the above cases is:
- 1. Reboot your computer to safe mode with networking. See detailed instructions here: how to boot windows to safe mode
2. Free download the recommended antimalware Anvi Smart Defender to perform a full scan and make sure the computer is clean from any infections now.
Anvi Smart Defender antimalware free download: www.anvisoft.com/software/asd/
By the way, you are also recommended to manually clean up your computer files with a system cleaner/optimizer like Cloud System Booster which is also for daily system maintenance, in order to make sure the computer files are well arranged and clean from any leftovers of potential malware infections. You can just free download the recommended system cleaner Cloud System Booster here: www.anvisoft.com/software/csb/
3 Restart your computer to normal and check it out.
4. If there are still some issues that perplex you, just contact us for convenient help.
Good luck and be safe online.