How to Remove Citadel Malware Reveton Ransomware (Counterfeit IC3, FBI Malware Removal Guide)

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How to Remove Citadel Malware Reveton Ransomware (Counterfeit IC3, FBI Malware Removal Guide)

Postby Sophia » 2012-08-17 3:24


This post depicts the Reveton ransomware which is delivered by Citadel Trojan and how to remove it in details. Read more.

What is Citadel Malware Reveton Ransomware?

Citadel malware/Trojan is a group which produces and delivers malware/Trojans while Reveton is ransomware created by Citadel malware/Trojan this is designed to serve the sole purpose of extorting money from unsuspicious online victims using credit schemes.

Similar to other ransomware like the FBI Moneypak virus and the Police Central e-crime Unit Virus, the Reveton ransomware is also known as Trojan: W32/Reveton. What sets Citadel Reveton malware and “ransomware” apart from others is that it locks computer system and lures victims to a drive by download site looking like the FBI or Internet Complaint Center (IC3.gov) with a message that claims the victims’ IP address was identified by the Computer Crime & Intellectual Property Section (FBI) as visiting child pornography and other illegal content. To unlock their computer, victims are instructed to pay a $ 100 fine (or even more) to the US Department of Justice, using prepaid money card services (Green Dot Moneypak) which are complied based on the victims’ IP geo location. That is to say, the malware will look up which payment platform properly suites the computer, as well as fraudulent authority organization. That is why it is called ransomware, which is malware that prevent users from accessing their computer unless a penalty fine is paid.

However, till now this is not all. Reveton ransomware could also installs to the computer systems and hides, waiting for credit systems to be initiated to steal privacy credit information and numbers. It is totally a scam to extort money as possible as it could be. If you are unfortunately locked by this ransomware out from your computer and asked for a ransom to pay to unlock, never let it do the trick and instantly move to below removal guide in details to get rid of it as soon as possible.

Citadel Malware Reveton ransomware.png


Threat Classification:

• Ransomware malware


Similar Ransomware Infections: FBI moneypak virus, PCeU virus (aka Metropolitan Police Ukash virus), Malex ransomware, Citadel Reventon Malware, United States Cyber Security virus, Your computer is locked for violating the Law of Great Britain virus, DOJ virus, File Encryption Virus, SGAE virus, An Garda Síochána. Ireland’s National Police Service virus, ISCA 2012 virus, Automated Information Control System virus, ACCDFISA Protection Program ransomware, Celas ransomware, Votre ordinateur est bloque! Gendarmerie Ukash virus, FBI Ultimate Game Card virus, Canadian Police Association Virus, Urausy virus/ransomware, Office Central de Lutte contre la Criminalité Virus, Bundesamt fur Polizei Virus, Canadian Police Cybercrime Investigation Department Virus, GEMA: Your computer has been locked virus, All Activity on This Computer Has Been Recorded-Fake FBI Warning infection, Den Syenska Polisen IT-Sakerhet Ransomware, Bundes Polizei Ukash virus, Australian Federal Police Ukash Virus, Internet Crime Crime Compliant Center ransomware virus, United States Department of Justice virus, Politia Romana virus, etc.



First off, be aware of the Symptoms of Reveton Ransomware Infection below:

    1> Desktop and the OS is locked up.

    2> Fraudulent authority message appears with a fraudulent claim

    3> Internet redirects to a fake FBI or Internet Complaint Center (IC3) page and asks for a payment to unlock your computer system (Online complaint bureau depends on user’s IP location)


Webcam control

Image

Once infected, there would be a little more than usual that this ransomware virus would even attempt to trick the user into thinking they are under surveillance by webcam, as it always shows a fake screen in “recording” status. Actually this even makes no difference on the infected computer with no web cam at all. Apparently, the truth is ready to jump out at your call.


Deny Flash

Most ransomware exploits Java or Flash vulnerabilities to load the malicious code. In some cases denying or disabling flash on your system may suspend the Citadel Malware Reveton ransomware and enable the user to navigate through the infected system. If this not a necessity for removal, skip to the removal options below these steps.

To disable (deny) flash

    1.Visit:http://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html

    Image

    2. Select the “Deny” radio option

    3. Proceed to a removal option (detailed below).


How to Remove Citadel Malware Reveton Ransomware (Reveton Removal Guide)


Note! This tutorial is effective for all GreenDot MoneyPak, Ukash and Paysafecard ransomware.

There are several ways out to remove Citadel ransomware depending on the progression of the parasite. If you can still restart your computer to safe mode, you may opt to the Option 1 to remove the virus with ease. If the computer can still boot into safe mode, please follow the Option 1 removal steps to go. If the computer is completely blocked from anything, including safe mode running, then bet on Option 2 removal steps to go.



Removal Option 1-Safe Mode with Command Prompt Restore

    Step 1> Launch your PC into Safe Mode with Command Prompt. During the start, keep pressing F8 key till the Advanced Windows Options Menu shows up and then use the arrow key on the keyboard to highlight the Safe Mode with Command Prompt option and then press Enter. See detailed instructions on how to boot Windows to Safe Mode

    Image

    Note: make sure you login your computer with administrative privileges. (login as admin)

    Step 2> Once the Command Prompt appears you only have few seconds to type “explorer” and hit Enter. If you fail to do so within 2-3 seconds, the ransomware virus will not allow you to type anymore.

    Image

    Step 3> Once Windows Explorer shows up browse to:

    Win XP: C:\windows\system32\restore\rstrui.exe and press Enter
    Win Vista/Seven: C:\windows\system32\rstrui.exe and press Enter

    Image

    Step 4> Follow all steps to restore or recover your computer system to an earlier time and date (restore point), before infection.

    Image

    Step 5> Download, install, update and runAnvi Smart Defender(http://www.anvisoft.com/software/asd/. Remove all threats detected and reboot your PC.

--------------------------------------------------------------------------------------------

Removal Option 2 Using Anvi Rescue Disk to Remove the Ransomware and Repair the Infected Computer


Chances are your PC is heavily infected by this ransomware that it is blocked from safe mode running as well. If such is the case, the removal may be a little bit complex and here we use Anvi Rescue Rescue Disk to demonstrate the removal steps and good luck to you. If any question in the process, just let us know.


Also below is a video of ransomware removal using Anvi Rescue Disk for your reference.





    Step 1> Download the Anvi Rescue Disk isoimage file Rescue.iso and the USB disk production tool BootUsb.exe from Anvisoft official site.


    Direct download link: http://download.anvisoft.com/software/rescuedisk.zip


    Please kindly note that Rescue.iso is a large file download; please be patient while it downloads.


    Step 2> Record Anvi Rescue Disk iso image to USB drive. You can also record the iso image to a CD/DVD. We will introduce the steps to record iso image to a CD/DVD in following guide.


    Connect USB to computer. You’d better backup your important data and format your USB drive before use it to record the iso image.

    Locate your download folder and double-clicking on BootUsb.exe to start it. And then click “Choose File” button to browser into your download folder and select Rescue.iso file as your source file.

    Image


    Select the path of USB drive, such as Drive H:

    Click “Start Burning” to start the burn of USB Rescue Disk boot drive.

    Please close BootUsb.exe tool after you successfully burn the file to USB drive when you get following message.


    Image

    Now, you have bootable Anvi Rescue Disk to repair your computer.


    Alternative Option

    You can also record Anvi Rescue Disk iso image to a DV/DVD. Any CD/DVD record software is fine for burn iso image. If you don’t have any, you can download and install Nero Burning ROM and ImgBurn. Here we will use Nero Burning ROM for demonstration purpose.

    Please open and start Nero Burning ROM and select Burn Image from the drop-down menu of the Recorder.


    Image

    Locate your download folder and select Rescue.iso file as your source file and then click Open button.


    Image


    Click Burn button to start record the iso image. After a few minutes, you will have a bootable Anvi Rescue Disk to repair your computer.


    Image


    Step 3>Restart your computer and configure your computer to boot from USB drive/DV/DVD that recorded Anvi Rescue Disk. Basically , you can use F8 to load USB boot menu.

    For different motherboard, you may need to use the Delete or F2, F11 keys, to load the BIOS menu. Normally, the information how to enter the BIOS menu is displayed on the screen at the start of the OS boot.


    Image

    The keys F1, F8, F10, F12 might be used for some motherboards, as well as the following key
    combinations:

    • Ctrl+Esc
    • Ctrl+Ins
    • Ctrl+Alt
    • Ctrl+Alt+Esc
    • Ctrl+Alt+Enter
    • Ctrl+Alt+Del
    • Ctrl+Alt+Ins
    • Ctrl+Alt+S

    If you can enter Boot Menu directly then simply select your CD/DVD-ROM as your 1st boot device.

    If you can't enter Boot Menu directly then simply use Delete key to enter BIOS menu. Select Boot from the main BIOS menu and then select Boot Device Priority. After that, set CD/DVD-ROM as your 1st Boot Device. Save changes and exist BIOS menu.


    Step> 4 After that let's boot your computer from Anvi Rescue Disk.

    Restart your computer. After restart, a message will appear on the screen: press any key to enter the menu. So, press Enter or any other key to load the Anvi Rescue Disk

    please selected your preferred language and press Enter to continue.

    Image


    Step> 5Now you are in the mini Operating system, please double click Rescue tool to start Anvi Rescue disk.

    Image


    Step> 6 Make sure that your computer is connected to network connection before you run a scan on your computer. Please scroll down the file and check the tutorial if you fail to connect your computer to Internet.

    Image


    Step> 7 Please run a full scan by clicking the “Scan Computer” button in the middle of the program to detect and kill the PC lockup virus.

    Image


    Step>8 Clicking “Fix Now” to Remove the detected threat by Anvi Rescue Disk.

    Image


    Step> 9 Switch to Repair tab. Scan and fix the registry error with the “Repair” module of Anvi Rescue
    Disk.

    Image

    Important Notice: You must repair the registry error after kill the virus. You are probably disabled to boot your Windows without fixing registry damaged by the virus.


    Step>10 Now your computer should be clean and rescued from the virus infection. Please restart your computer into the normal Windows mode.

    Please note, some ransomware infection variant is seriously persistent, so you are highly recommended to download the antimalware Anvi Smart Defender in the rescue disk menu when the scan and repair is finished just as shown in below picture:

    Image

    In the prompt window, click Yes button to download and install Anvi Smart Defender and perform a full scan to ensure all possible files of the infection is removed.

    To prevent the computer from infecting by such ransomware or related Trojans, please ensure you get proper protection on your computer and you may just keep the Anvi Smart Defender for this. Safe and direct download link: http://www.anvisoft.com/software/asd/



___________________________________
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Good luck and be safe online.
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Re: How to Remove Citadel Malware Reveton Ransomware (Counterfeit IC3, FBI Malware Removal Guide)

Postby Sophia » 2012-08-17 3:30

Hi, all

Just hope this article help to you. If any questions/practices/experiences related, please leave your reply here for further discussion. We Anvisoft team have been dedicated to provide useful information and practical software to help you solve the PC issue, particularly in the field of online security and computer maintenance. If you may just share any of your practices or practical needs here to let us know your needs better, we believe this may encourage us a lot to work harder to meet your needs and improve our services and software. Thanks for any support from you in advance.

Wish you good luck and be safe online. :geek:
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Re: How to Remove Citadel Malware Reveton Ransomware (Counterfeit IC3, FBI Malware Removal Guide)

Postby tina » 2012-08-20 0:41

I finally found the information I wanted here. Thank you so much :D
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Re: How to Remove Citadel Malware Reveton Ransomware (Counterfeit IC3, FBI Malware Removal Guide)

Postby Sophia » 2012-08-20 22:07

tina wrote:I finally found the information I wanted here. Thank you so much :D


Hi, Tina :D

Happy to be helpful :lol: and thanks for your appreciation. :lol:


Wish you good luck and be safe online

:mrgreen:
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Re: How to Remove Citadel Malware Reveton Ransomware (Counterfeit IC3, FBI Malware Removal Guide)

Postby Lynne Henry » 2012-10-05 23:51

So is there anything I can do for my dad's pc he has had this installed on his pc and I tried everything that I can do with not being an IT Pro including the "starting in command prompts" and what happens to his pc is whenever I try to install the anvi program it shuts down totally and when I was in the command prompts doing the search it did the same thing and shut down totally. Can you give me an idea of what to do or does he need to just take it to a pro. Also once I install the anvi program how can i keep this from getting installed on my pc will it automatically catch it if they try or will I get notification? I plan on running it every night before the total shut down for the day but I was just wondering if there is a preventative measure that will catch it before it can be installed.
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Re: How to Remove Citadel Malware Reveton Ransomware (Counterfeit IC3, FBI Malware Removal Guide)

Postby FrustratedInMaine » 2012-10-06 21:16

Hi. New here, sorry to bump this thread. I've become infected with this bastard, and I've followed your instructions for self-removal. However, none of the files appear in appdata/local/temp. None. What should I do?

I've done searches. No .mof files appear.
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Re: How to Remove Citadel Malware Reveton Ransomware (Counterfeit IC3, FBI Malware Removal Guide)

Postby Sophia » 2012-10-07 15:17

FrustratedInMaine wrote:Hi. New here, sorry to bump this thread. I've become infected with this bastard, and I've followed your instructions for self-removal. However, none of the files appear in appdata/local/temp. None. What should I do?

I've done searches. No .mof files appear.


Hello

Well, then you may try the system restore method there to fix the issue since the injected files or infected files may vary a lot across computer. By the way, the System Restore could 90% do the trick to help you out. However, after you do that, if the issue is still stubborn there, please get in touch and better send us the technical data for our engineer to figure it out and help.

Good luck. Any further feedback, just let us know.
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Re: How to Remove Citadel Malware Reveton Ransomware (Counterfeit IC3, FBI Malware Removal Guide)

Postby Sophia » 2012-10-16 2:22

Lynne Henry wrote:So is there anything I can do for my dad's pc he has had this installed on his pc and I tried everything that I can do with not being an IT Pro including the "starting in command prompts" and what happens to his pc is whenever I try to install the anvi program it shuts down totally and when I was in the command prompts doing the search it did the same thing and shut down totally. Can you give me an idea of what to do or does he need to just take it to a pro. Also once I install the anvi program how can i keep this from getting installed on my pc will it automatically catch it if they try or will I get notification? I plan on running it every night before the total shut down for the day but I was just wondering if there is a preventative measure that will catch it before it can be installed.


Hi, Lynne Henry

Sorry for the late reply. Just hope the issue has been fixed now. Actually, according to what you said, this virus belongs to the boot-sector virus that is considerably stubborn. However, to handle such a situation, you may just check out the removal guide here: http://forums.anvisoft.com/viewtopic-45-905-0.html See the alternative removal part for another try (this removal guide can also apply to your situation as well).

If all the measures failed to work, I'm afraid that you need to reinstall the Windows OS for complete repair.

Good luck and be safe online.
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Re: How to Remove Citadel Malware Reveton Ransomware (Counterfeit IC3, FBI Malware Removal Guide)

Postby Careohline Amblur » 2012-10-17 19:37

From Saskatoon, Canada.. thanks so much for the info.. all is good as new! the inlaws got infected & freaked out when the webcam turned on! lol
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Re: How to Remove Citadel Malware Reveton Ransomware (Counterfeit IC3, FBI Malware Removal Guide)

Postby Ivy » 2012-10-18 3:52

Careohline Amblur wrote:From Saskatoon, Canada.. thanks so much for the info.. all is good as new! the inlaws got infected & freaked out when the webcam turned on! lol


Hi,
Welcome to Anvisoft forum. Please feel free to post here and communicate with other members.
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