Anvi Smart Defender Service

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Anvi Smart Defender Service

Postby Mops21 » 2012-07-30 9:16


Hi

I need help

Produkt
Anvi Smart Defender Service

Problem
Funktioniert nicht mehr

Datum
30.07.2012 14:32

Status
Nicht berichtet

Problemsignatur
Problemereignisame: APPCRASH
Anwendungsname: ASDSrv.exe
Anwendungsversion: 1.5.0.0
Anwendungszeitstempel: 5009127b
Fehlermodulname: StackHash_1927
Fehlermodulversion: 6.0.6002.18541
Fehlermodulzeitstempel: 4ec3e3d5
Ausnahmecode: c0000374
Ausnahmeoffset: 000b06b7
Betriebsystemversion: 6.0.6002.2.2.0.768.3
Gebietsschema-ID: 1031
Zusatzinformation 1: 1927
Zusatzinformation 2: 5efe9bba609832a784e678bfb0dac2df
Zusatzinformation 3: 13e1
Zusatzinformation 4: 89968f4b1a6544abf39b3ca156a7d26f

Dateien zur Beschreibung des Problems
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp
Mops21
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Posts: 104
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Re: Anvi Smart Defender Service

Postby Ivy » 2012-07-30 22:56

Hello Mops,
Thanks for reporting the issue. I apologize for any inconvenience.
Could you please send us the dmp file thus we can investigate it and work out for a solution.
The dmp file is under the program file.
Thanks in advance.
Anvisoft--A leading Internet security solutions provider
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Re: Anvi Smart Defender Service

Postby Mops21 » 2012-07-31 0:49

Hi

I look for the dmp file means you the memory.dmp or which file did you mean
Mops21
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Posts: 104
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Re: Anvi Smart Defender Service

Postby Ivy » 2012-07-31 1:17

I mean the dmp file under Anvi Smart Defender program file. For example, I installed Anvi Smart Defender under E drive, then I can find the dmp file under E:\Program Files\Anvisoft\Anvi Smart Defender.
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Re: Anvi Smart Defender Service

Postby Mops21 » 2012-07-31 10:33

Ivy wrote:I mean the dmp file under Anvi Smart Defender program file. For example, I installed Anvi Smart Defender under E drive, then I can find the dmp file under E:\Program Files\Anvisoft\Anvi Smart Defender.


I check the Folder and i Found it that is 0 KB big
Mops21
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Posts: 104
Joined: 2012-02-12 12:23

Re: Anvi Smart Defender Service

Postby Ivy » 2012-08-01 0:55

Hello Mops,
Could you tell me how this happened on your computer?
Since the dmp file is 0 KB, we can not get any information from it, so could you describe the situation when you encounter the problem?
Thanks so much.
Anvisoft--A leading Internet security solutions provider
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Re: Anvi Smart Defender Service

Postby Ivy » 2012-08-01 1:19

It would be very nice of you if you can run the attached program several times.
Then restart your computer and run hardcore.exe again for several times. It will generate Log.txt and data.txt which will help us to investigate the problem and work out for a solution. Please send us the Log.txt and data.txt file.
Thanks in advance.
Attachments
hardcode.7z
(37.57 KiB) Downloaded 290 times
Anvisoft--A leading Internet security solutions provider
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Ivy
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Re: Anvi Smart Defender Service

Postby Mops21 » 2012-08-01 9:54

Hi

Thank you very much for it at the Moment is working now i will contract you when its coming

I can Not descripe the situation
Mops21
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Posts: 104
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Re: Anvi Smart Defender Service

Postby Ivy » 2012-08-01 21:17

That's all right. Thanks for letting me know.
Anvisoft--A leading Internet security solutions provider
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Re: Anvi Smart Defender Service

Postby Mops21 » 2012-08-02 0:50

Ivy wrote:That's all right. Thanks for letting me know.


Okay.
Mops21
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Posts: 104
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