Need Your Support, Blue Screen Prob

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Need Your Support, Blue Screen Prob

Postby satfast » 2012-06-15 12:06


i got a Problem now with My Laptop , regarding the Blue Screen nd My System is
Windows 7 x 64 i think it is stacked , help is needed, I allrelady unstall the Smart Defender
but Problem Exisest, Also want to know is ther any Right Proudure for uninstalling the Smart

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800F9E8010
BCP2: FFFFF88000DBDC98
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\061512-23072-01.dmp
C:\Users\Win7 sat\AppData\Local\Temp\WER-49265-0.sysdata.xml

/Thanks in Advance
if i may ask when is the new ver of Smart Defender 1.02 well be Lanch?
satfast
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Posts: 2
Joined: 2012-06-15 8:47

Re: Need Your Support, Blue Screen Prob

Postby Ivy » 2012-06-17 2:33

Hello satfast,

Sorry for any problem caused to your computer.

Could you send the Minidump files to us for further investigation?

We will investigate the file and work out a solution for you.

By the way, the new version for Anvi Smart Defender will be ready soon.

Thanks in advance.
Anvisoft--A leading Internet security solutions provider
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Posts: 2413
Joined: 2012-01-16 21:05


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