Computer virus has disabled my computer, HELP?

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Computer virus has disabled my computer, HELP?

Postby linda2011 » 2012-12-12 3:17


It seems like a virus has crippled my computer, My computer is acting like its too busy to do anything, folders wont load, programs
won't even pop up. Happens in safe mode too! What do I do?!? Tried to run anti-virus program work but it won't pop up. Tried to download
something new on the internet but that won't work, it just says the internet cant find the page. HELP
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Re: Computer virus has disabled my computer, HELP?

Postby Ivy » 2012-12-12 3:27

Hi,
Welcome to Anvisoft forum and thanks for posting your problem here. I am Ivy and I am going to help you with your problem.
Could you please try to run a virus full scan in Safe mode to fix your computer problem?

By the way, you can try following way to recover your internet connection:

1) Check Local Area Network (LAN) settings
a) Open Internet Explorer. In Internet Explorer go to: Tools->Internet Options.
b) Click on “Connections” tab, then click “LAN settings” button.
c) Uncheck the checkbox under “Proxy server” option and click OK.

2) make sure that DNS settings are not changed
a) Open Control Panel (Start->Control Panel).
b) Double-click “Network Connections” icon to open it.
c) Right click on “Local Area Connection” icon and select “Properties”.
d) Select “Internet Protocol (TCP/IP)” and click “Properties” button.
e) Choose “Obtain DNS server address automatically” and click OK.

3) Check Windows HOSTS file
a) Go to: C:\WINDOWS\system32\drivers\etc.
b) Double-click “hosts” file to open it. Choose to open with Notepad.
c) The default hosts file should be only one line: 127.0.0.1 localhost in Windows XP and 127.0.0.1 localhost ::1 in Windows Vista. If there are more, then remove them and save changes.

4) Manage Internet Explorer add-ons. Remove unknown or suspicious add-ons
a) Open Internet Explorer. In Internet Explorer go to: Tools->Manage Add-ons.
b) Uninstall unknown or suspicious Toolbars or Search Providers.

Should you have any problem, please let me know. I will try my best to help you.
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Re: Computer virus has disabled my computer, HELP?

Postby linda2011 » 2012-12-12 3:39

Hi Ivy,
Thanks a lot for your help. I will try your suggested method. Hope it works to restore my computer.
Once again, Many thanks.
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Re: Computer virus has disabled my computer, HELP?

Postby linda2011 » 2012-12-14 1:04

Hi Ivy,
I am sorry that I can connect to Internet to download something now. But I can not still start the program I newly downloaded to run a scan.
Your Anvi Smart Defender also not respond. What I can not now?
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Re: Computer virus has disabled my computer, HELP?

Postby Ivy » 2012-12-14 1:23

linda2011 wrote:Hi Ivy,
I am sorry that I can connect to Internet to download something now. But I can not still start the program I newly downloaded to run a scan.
Your Anvi Smart Defender also not respond. What I can not now?


Hi linda,

The virus may disable the anti-virus from running. After you download Anvi Smart Defender, please try to run a full scan with it in safe mode.
To reboot into safe mode, please restart your computer and press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu". If you are prompted to Windows welcome screen, are are failed to boot into safe mode and you should try again to reboot your computer.
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Re: Computer virus has disabled my computer, HELP?

Postby linda2011 » 2012-12-14 2:04

OK, hope I am lucky enough to run virus scan in safe mode.

See you later.
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Re: Computer virus has disabled my computer, HELP?

Postby cindyjohn » 2012-12-20 0:31

Good work, Anvisoft!
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Re: Computer virus has disabled my computer, HELP?

Postby Krille » 2013-01-17 22:54

Hey i am stuck with this funky virus Az ön számítógépe blokkolásra került virus please give some fast and effective ideas. I need to throw off from my lappy. Or else my boyfriend will kick me away from US to some other country, because once he watch this lappy he will definitely get shock and he'll find it difficult to operate. I still downloaded some tools from cleanpcguide.com but its not worth.

Your suggestions may help me a lot.:)
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Re: Computer virus has disabled my computer, HELP?

Postby Ivy » 2013-01-20 22:24

Hi,
Welcome to Anvisoft forum. I highly recommend you follow tips in below post to remove the virus and recover your computer.

http://forums.anvisoft.com/viewtopic-45-2837-0.html

If any problem, please post below. We will try our best to help you.
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Re: Computer virus has disabled my computer, HELP?

Postby MichaelDemaio » 2013-02-05 6:40

hello linda. Your pc gte attacked by virus .Install antivirus in your pc and scan your pc.
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